Policies

Your payment options, details and cancellation policy for                                                   ALL BOOKINGS (excluding Christmas / New Year and January Holidays).
  • We accept all major credit cards however there is a surcharge imposed on all transactions Visa = 1.5% MasterCard = 1.5% Amex and Diners Club = 4% and Eftpos = 0.5% surcharge.
  • Initial deposit of 35% is required at the time of booking if bookings are made outside 30 days of check in.
  • Full balance is due 30 days prior to your arrival and will automatically be deducted from your preferred credit card unless advised of a cancellation.
  • Full payment is required for bookings made within 30 days of arrival.
  • Cancellations outside 48 hours of arrival will incur a $60.00 administration fee.
  • Cancellations inside 48 hours of arrival, full payment will be forfeited unless the apartment can be re-booked at the same tariff, less $60.00 administration fee.
Your payment options, details and cancellation policy for                                         Christmas / New Year and January Holidays Bookings.
  • We accept all major credit cards however there is a surcharge imposed on all transactions Visa = 1.5% MasterCard = 1.5% Amex and Diners Club = 4% and Eftpos = 0.5% surcharge.
  • Initial non refundable deposit of $220.00 is required at the time of booking.
  • Further 50% deposit is required 6 months prior to your check in date.
  • Bookings made inside 6 months require 50% deposit at the time of booking then,
  • Full balance is due 30 days prior to your arrival and will automatically be deducted from your      preferred credit card unless advised of a cancellation.
  • Cancellations made outside 30 days of arrival will incur a $220.00 administration fee.
  • Cancellations made inside 30 days of arrival, full payment will be forfeited unless the apartment can be re-booked at the same tariff, less $220.00 administration fee.
  • No refunds will be given for early departure.

Most apartments have only 1 underground secure car space. Some of the higher levels have 2 car spaces. View Apartments for parking details. Additional off street parking is available outside.

Check in time……… After 2:00pm (after 3:00pm during school holidays)

Check out time…….. Before 10:00am

Our regular office hours are:

  • 9:00am – 5:00pm (weekdays)
  • 9:00am – 12noon (Saturday and Sunday)
  • 9:00am – 12noon (public holidays)

If you will be arriving outside these times please contact us to arrange an alternative check-in procedure and full payment of your account before arrival.

We have endeavoured to fulfill all your accommodation requirements. As each apartment is privately owned, circumstances in the meantime may change and a specific apartment or request may not always be possible.

No Bucks Nights, Hen’s Nights or late night gatherings

Excessive noise will not be tolerated after 10pm and before 8am. Sevan Apartments Forster reserve the right to terminate any booking that in their opinion is not in the best interest of other guests, the owner of the unit or the on-site managers. Guests found to be disobeying these instructions may be given a warning or may be immediately removed with the assistance of the NSW Police.

Linen

All Linen is provided, however as self contained apartments they are only serviced every 4 nights for 8 night stays or longer. Please bring your own beach towels. As there is an additional charge for extra linen.

Arrival Pack

An initial arrival pack of 1 small milk, clothes washing satchel, soaps, tea and coffee will be in each apartment on arrival. Extra items can be purchased from the reception within our regular office hours ONLY.

Wi-Fi

FREE Wi-Fi access is available in all apartments. Access is limited to 500MB per day per guest (corporate guests 1GB). Wi-Fi access tickets will be handed out at check-in. Additional tickets can be purchased from the reception within our regular office hours ONLY.

ONE BEDROOM OPTION

In off peak periods we can offer our apartments with a one bedroom option to allow a single or double rate as a more reasonably priced option when only 1 or 2 people wish to stay. To provide this option the additional bedrooms and bathroom is locked.

An apartment booked as one bedroom includes the main bedroom and ensuite, a seperate laundry, spacious living, dining and kitchen area opening onto a large deck or balcony. We are happy to unlock additional bedrooms if you choose.

If they are used in anyway, you will be charged as a two or three bedroom stay.

There is an immediate charge of $30 when the second bathroom is unlocked.

If you have any further questions about our one bedroom options the staff at reception are always more than happy to help.

Corporate Guests

We offer return corporate travellers a reduced rate for working trips only (we reserve the right to deny any bookings made over christmas,school and public holidays) The rate quoted for corporate travellers is for one person per room or as discussed and arranged prior to arrival with Sevan in person.